FAQ

 


Delivery
Please expect delivery of your purchase within 10 working days.We apologise in advance if any delays do occur. Items being sent to regional areas can take up to 14 working days for delivery.

Payment
We use Paypal to process payments. PayPal is the faster, safer way to pay online without sharing financial details.
PayPal is one of the largest online payment processors in the world. PayPal supports all major credit cards – MasterCard, Discover, American Express (less favorable), and Visa. If you do not have a PayPal account, you can still make your purchase via credit card. Just follow the payment process and the option to choose PayPal or not will be offered to you just prior to completion of payment.

Refunds and Exchanges
We will do exchanges 20 days after shipping the original order but unfortunately, we do not give refunds unless there is a warranted reason.

Repairs & Breakages
Every bracelet is hand made and each bead is lovingly threaded. The thread we use is of excellent quality and the strongest available. If you do not handle your bracelet with complete care, if you pull or over stretch it, it definitely may break. We do advise that you treat your bracelet with great care. Over stretching or rough handling may cause the elastic thread to break. Repairs are free within one month of purchase. After one month, we charge $10 for repairs.

IF YOUR PIECE NEEDS REPAIR AFTER ONE MONTH, PLEASE SEND YOUR ITEM TO THE FOLLOWING ADDRESS IN A PADDED ENVELOPE:
ChakraLuv
PO BOX 467
Cairns North
QLD Australia 4870

YOU WILL BE RESPONSIBLE FOR COVERING THE SHIPPING COSTS TO US, HOWEVER WE WILL RETURN YOUR REPAIRED ITEM AT OUR COST.DON’T FORGET TO SEND US YOUR NAME, EMAIL AND SHIPPING ADDRESS.

Include a money order or cheque in the name of AJ & J Ettles

Images
We try to present the best possible image of our jewellery on the web pages however colors may vary between computer monitors. Pictures and descriptions of our jewellery are as accurate as possible

 

For any other questions email – info@joettles.com.au or call 0407 599 355